Shipping & Delivery

At HairFusion.uk, we are committed to delivering your orders promptly and efficiently. Please review our shipping and delivery policy below.

Order Processing

• Processing Time: Orders are processed Monday to Friday between 9 AM and 5 PM GMT, excluding weekends and UK Bank Holidays.
  

• Order Confirmation: Once your order is placed, you will receive a confirmation email.
  

• Shipping Confirmation: After your order has been dispatched, a shipping confirmation email with tracking information will be sent to you.
  

Shipping Methods & Costs

 

International Shipping

• Availability: Currently, we primarily ship within the UK. For international shipping inquiries, please contact our customer service team at help@hairfusion.uk.

Courier Partners

We collaborate with reputable courier services to ensure reliable and timely delivery:

DPD:

• Delivery Time: Next day delivery available
  
• Delivery Hours: 7 AM to 10 PM for residential addresses
  

Evri:

• Delivery Time: 2–4 working days for standard delivery
  
• Delivery Hours: 8 AM to 8 PM, Monday to Saturday

Yodel:

• Delivery Time: 2–3 working days for standard delivery
  
• Delivery Hours: 7 AM to 9 PM, Monday to Saturday
  

Royal Mail:

• Delivery Time: 1–3 working days for standard delivery
  
• Delivery Hours: Up to 4:30 PM, Monday to Saturday
  
  

Order Tracking:

• Tracking Information: All orders are shipped with tracking. You will receive a tracking number via email once your order has been dispatched.
  

• Tracking Assistance: If you have any issues with tracking your order, please contact us at help@hairfusion.uk, and we will assist you promptly.
  

Delivery Delays:

• Courier Delays: Please note that courier delays, especially during peak periods, are beyond our control and may affect your order's arrival time.
  

• Address Accuracy: Ensure that your shipping address is accurate and complete to avoid delays or returns. HairFusion.uk is not responsible for delays or additional costs caused by incorrect address information.
  
  

Returned Orders Due to Incorrect Address

• Shipping Fees: If your order is returned to HairFusion.uk due to an incorrect address provided by the customer, the shipping fee will not be refunded.
  

• Customer Responsibility: It is the customer's responsibility to provide accurate and up-to-date shipping information at the time of placing an order.
  
  

Contact Us

If you have any questions or concerns regarding your order, shipping, or delivery, please reach out to our customer service team:

• Email: help@hairfusion.uk
  
• Phone: +447366435795